Shipping policy
At Marvelle Home, we are determined to provide a seamless all-round shopping experience for our customers, including a clear and simple shipping policy. We provide free standard delivery on all orders within the UK, with an optional Express Shipping service for £4.99.
Shipping Locations
This Shipping Policy applies to orders shipped within the United Kingdom.
Fulfilment Locations
Our main priority is reliable delivery and product availability. Orders may be shipped from one of our global fulfilment and logistics centres depending on stock availability. Our shipping partners operate globally to help ensure your order reaches you as efficiently as possible.
Delivery Times
Below are the estimated delivery times for our shipping options:
Standard Shipping – FREE
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Order cut-off time: 19:00 (GMT). Orders placed after this time will be processed the next working day, which may add an additional working day to the delivery timeframe.
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Order processing time: 1–3 business days (Monday to Saturday). Once your order has been processed, it will be handed to one of our chosen carriers.
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Estimated delivery time: 6–10 working days (Monday to Saturday).
Express Shipping – £4.99
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Customers can select Express Shipping at checkout for £4.99.
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Estimated delivery time: 3–5 working days (Monday to Saturday).
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Express Shipping provides a faster delivery service than our standard shipping option.
Please note that all delivery times are estimates and may occasionally vary due to logistics conditions, customs processing, high-demand periods, or carrier delays outside of our control.
Carrier Services
We work with dependable shipping carriers, including Royal Mail, DPD, Evri and other trusted logistics partners, to deliver orders throughout the United Kingdom.
Shipping Costs
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Standard Shipping: FREE on all UK orders, with no minimum order requirement.
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Express Shipping: £4.99 per order.
The available shipping options and applicable charges will be clearly displayed at checkout before payment is completed.
Delivery Issues
If you experience any issues with your delivery, such as delays or a lost package, please contact our customer service team as soon as possible. We are committed to supporting you and assisting with your order until the issue is resolved.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing your tracking number. You can follow your parcel's journey on our Tracking page.
Questions?
Please contact our customer support team at info@marvellehome.com. We are more than happy to help and are committed to providing the best possible support.
Policy Acknowledgement
By placing an order on our website, customers acknowledge and accept the delivery timeframes, shipping costs and conditions outlined in this Shipping Policy.
Contact Information
Address: Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom
VAT Number: GB509221710
Contact Email: info@marvellehome.com
Phone: +44 7404 311575
Customer Service Hours: Monday–Friday, 09:00–17:00 (GMT)
Response Time: We aim to reply within 1–2 business days.