Refund policy
At Marvelle Home, we aim to provide a simple and hassle-free returns experience for all our customers.
30-Day Easy Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging, and accompanied by your order number.
How to Start a Return
To initiate a return, please visit our Returns section and follow the instructions to submit your request. If your return is approved, we will provide you with the return instructions and the correct return address. Please note: items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Some items may not be eligible for return due to hygiene or usage reasons. If you are unsure, please contact us before making a return request.
Exchanges
The quickest way to exchange an item is to return the original product and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, refunds will be issued to your original payment method and are processed within 10 business days. Please note that it may take additional time for your bank or card provider to process and reflect the refund. If more than 15 business days have passed since your refund was approved, please contact us.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@marvellehome.com
Phone: +44 7404 311575
Customer Service Hours: Monday – Friday, 9:00AM – 5:00PM (GMT)
Response Time: 1–2 business days
Business Address: Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom
VAT Number: GB509221710